Family support

Getting access

I invite you to your family's private care log using your email address. Sign in with that same address. Approved parents can invite trusted viewers; there is no public sign-up.

Signing in with a code

In the app, enter the email address I invited. Your sign-in email contains a six-digit code, valid for one hour. Enter the latest code in the app. On the website, you can still use the link in the same email.

If the message is missing, check your spam folder and make sure the address matches your invitation. If a code expires, request a new one.

Need a hand?

[CONFIRM WITH STAR: public support contact email]. Please describe the issue and your device, but do not send passwords, sign-in codes, or sensitive care details.